Introduction
This Privacy Policy describes how MaunathHandyCraft and its affiliates (collectively “MaunathHandyCraft,” “we,” “our,” “us”) collect, use, share, protect, and otherwise process your personal data through our website maunathhandycraft.com (hereinafter referred to as the “Platform”). You may browse certain sections of the Platform without registering with us. We currently do not offer any product or service under this Platform outside India, and your personal data will primarily be stored and processed within India.
By accessing or using this Platform, providing your information, or availing any product/service offered on the Platform, you expressly agree to be bound by this Privacy Policy, our Terms of Use, and applicable service/product terms and conditions, and agree to be governed by the laws of India, including applicable data protection and privacy laws. If you do not agree to these terms, please do not use or access our Platform.
Collection of Information
We collect personal data when you interact with our Platform, use our services, or otherwise communicate with us. This includes information provided during registration or sign-up such as your name, date of birth, address, phone number, email address, and any identity or address proofs shared.
With your consent, we may collect sensitive personal data such as payment instrument details (credit/debit card, bank account information) or biometric data (facial recognition or other physiological data) to enable specific features. You have the choice to withhold any information by not using certain features or services.
We may also track your browsing behavior, preferences, and any information you voluntarily provide on the Platform for analysis in an aggregated manner. Information relating to your transactions on the Platform or through third-party business partners may also be collected. Please review third-party privacy policies when sharing information with them, as we are not responsible for their practices.
Please be vigilant against fraud—MaunathHandyCraft will never request sensitive information such as card PINs or banking passwords via email or phone. If you suspect fraudulent communication, report it immediately to the appropriate authorities.
Use of Information
We use your personal data primarily to provide and improve our services. This includes assisting sellers and partners with order fulfillment, enhancing your experience, resolving disputes, informing you of offers or updates, customizing content, detecting fraud, enforcing our policies, and conducting marketing research.
You may opt-out of receiving marketing communications where applicable. Please note that refusal to provide required information may impact your access to certain products or services.
Sharing of Information
Your personal data may be shared internally within our group companies and affiliates to deliver products and services or for marketing purposes unless you opt-out.
We may disclose personal data to third parties such as sellers, logistics providers, payment processors, marketing partners, government agencies, or law enforcement if legally required or to protect rights and safety. Such disclosures are made in good faith and comply with applicable laws.
Data Security
We adopt reasonable security measures to protect your personal data from unauthorized access, loss, or misuse. We use secure servers and follow industry best practices. However, transmission of data over the internet is never completely secure, and by using the Platform, you accept this inherent risk. You are responsible for safeguarding your login credentials.
Data Retention and Deletion
You may delete your account at any time via your profile settings or by contacting us directly. Please note that deletion may be delayed if you have ongoing transactions or claims. After deletion, you will lose access to your account and its data.
We retain personal data only as long as necessary for the purposes it was collected or as required by law. Anonymized data may be retained for analytical or research purposes.
Your Rights
You have the right to access, correct, or update your personal data through the Platform’s available tools or by contacting us.
Consent and Communication
By using the Platform or providing your personal data, you consent to the collection, processing, storage, and sharing of your information as outlined in this Privacy Policy. You also consent to receive communications from us or our partners via SMS, email, calls, or messaging apps.
You may withdraw consent at any time by contacting our Grievance Officer. Withdrawal of consent may limit our ability to provide certain services.
Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review it regularly. Significant updates will be communicated as required by law.
Contact Information
For any concerns or complaints regarding privacy or data protection, please contact our Chief Grievance Officer:
Dharmveer Rajbhar
Chief Grievance Officer
📧 jssmaunath56@gmail.com
📞 +91 9452655026
📍 Time: Monday to Friday (9:00 AM – 6:00 PM)
Phone Support Hours: Monday – Friday (9:00 AM – 6:00 PM)